Collectius has partnered with Counter Service, a subsidiary of CP ALL that operates more than 12,500 7-Eleven convenience stores in Thailand, to provide enhanced digital repayment options for greater customer convenience. This is the first time a consumer debt management company in Thailand has partnered with Counter Service.
“Our partnership with Counter Service is a part of Collectius’ customer-first strategy,” says Kian Foh Then, Group Chief Operating Officer. “We’ve worked with the Counter Service team to effectively integrate our digital channels with their payment systems. This means our customers can now pay their bills using their mobile phones and no longer have to bring the physical bills to serve their repayment plans. We hope this streamlined process helps ease some of the burden on our customers as they continue on their journey towards being debt free.”
Paperless and Seamless
Collectius customers can now request to receive their repayment bill in the form of a barcode or QR Code on messaging platform LINE, SMS or letters. To make payment, customers simply need to scan barcode or QR Code at Counter Service’s 12,500 branches countrywide and choose their mode of payment – cash or any e-wallet accepted by Counter Service.
Customers can also choose to provide their customer reference number and ID to retrieve their bill at Counter Service outlets.
Mr.Weeradej Ackapolpanich (Senior Vice President) of Counter Service says, “Counter Service was set up to bring greater convenience for all and we are excited to be able to expand our offerings and network with this first-ever partnership with Collectius. We have seen very positive take-up rate so far, and hope to continuously serve more customers in Thailand.”
Collectius’ current payment channels in Thailand include mobile and internet banking, direct transfer, and over-the-counter. Customers who are interested to shift their repayment plans can do so online or by contacting their respective mediators via email, LINE or over the phone.
Collectius is a trusted restructuring partner to banks and financial institutions in Asia with operations in Indonesia, Philippines, Singapore, Malaysia, and Thailand. Its business is to purchase portfolios of non-performing consumer loans and recover them by supporting its customers to become debt-free using the ''Collectius way of collection.'' The company is offering a customer-centric approach and operates a data-driven collection platform powered by machine learning and digital first communication.
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