Team Manager (Secured Portfolio)

  1. Strategy and Planning
    - Constantly guide, coach and supervise the Legal Executives, Officers on the daily operation to meet business goals.
    - Continuously seek alternatives in improving legal work flow and report generation via system enhancement
    - Participate in department’s business development initiatives.
    - Participate in implementing all cost management activities of the portfolios.
    - Consistently review on improving the internal process to achieve cost savings.
    - Continuously explore alternatives for cost saving and initiatives.
  2. Business Performance and Management
    - Ensure all legal processes are timely executed with nil backlog and with effective use on Collection system
    - Assist, support system enhancement which may involve UAT testing or perform any ad-hoc projects assigned by Head of Department.
    - Monitor and ensure team’s TAT and KPIs are met
    - Compile and continuously improved daily, weekly and monthly tracking report
    - Monitor the tracking on the auctioned off surplus refund.
    - Assist, support and perform any ad-hoc projects assigned by  Head of Department.
    - Assist, support system enhancement which may involve UAT testing or perform any ad-hoc projects assigned by UM / Head of Department.
    - Ensure satisfactory rating on all audits
    - Responsible in exploring the auction strategies with Head of Department
    - Responsible for litigation process and productivity of the team
  3. People Management
    - Guide and assist the team members in resolving complicated issues.
    - Recruit and fill up vacancy of the team
  4. Regulatory Compliance
    - Support and ensure control and compliance is in place, at the same time ensure achieved satisfactory rating on all audits
    - Ensure team members are in compliance with company internal policy at all times
    - Ensure compliance of internal policy & procedures, Bank Negara guidelines and regulation, i.e. FSA/IFSA 2013, Fair Debt Collection & etc.
    - Ad-hoc duties as assigned by the Management
Work Experience
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  • Bachelor’s Degree or Diploma in the relevant discipline
  • 2 years in a Collection / Sales environment and preferably with Supervisory experience.
  • Essential technical knowledge to develop / review basic core and relevant Collection & Recovery System for the team.
  • To align Collection & Recovery strategy to asset qualities, cost factor and regulatory requirement.
  • Planning and organizing performance of the team.
  • Good reputation and networking with external customer / internal staff with the end state of business objective consistently in mind.
  • Preferably Managers specializing in Banking/Financial Services or equivalent.
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