Resolve your Debt
Quality Assurance Officer
Regular call monitoring (Inhouse & ECA)
Assist Manager on Internal Audit process.
Supporting in QA documents regarding SOP as well as Personal Data Protection Act (PDPA) documents.
Assist Manager on Training materials as per required.
Detects broken SOPs, service scripts, skills gaps and address/suggest areas of the improvements.
Assess agent behavior, counsel, and coach them to enable knowledge retention, good behaviors & skills practices and reduce negative customer experience.
Additional Tasks Ad-hoc projects.
Others assigned by Supervisor.
QA & Compliance Officer
At least Bachelor’s Degree
At least 1-2 years of work experience as QA
Knowledgeable in Collections system
Knowledgeable in Quality Assurance Metrics and Best Practices is an advantage.
Knowledge of Debt Collection Act is an advantage.
Good communication skill (Eng & Thai).
Willing to go on-site or travel as needed.
Able to use MS Office (Excel, word, PPT).
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You will need
A pdf of a covering letter.
A pdf of your resume with your past experience and qualifications.