Resolve your Debt
Responsible for the secure and effective operation of all computer systems, network devices, servers, related applications, hardware and software that is used in the organization.
Safeguard the smooth operations of the organization’s CCTV system
Diagnose and troubleshoot technical issues, including account setup and network configuration
Ensure all backups are completed successfully and transported to offsite location (Certis CISCO) for safe-keeping
Implement and manage the procedures to ensure the security of data
Schedule upgrades for obsolete systems and patches for vulnerable systems
Provide user training, support, advice and feedback
Evaluate and test the functionality of systems to ensure that they operate reliably
Recommend and procure IT-related equipment
Maintain and review the IS Policies to ensure SLA compliance
Liaise with the clients representatives and external auditors during IT Audits, OSPAR etc..
Ad-hoc duties as required
Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
Hands-on thorough knowledge of Firewall/Switches/Network Devices is a must
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and troubleshoot complex & basic technical issues
Familiarity with Fortigate & Palo Alto Firewall is a plus
Excellent problem-solving and communication skills
Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
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You will need
A pdf of a covering letter.
A pdf of your resume with your past experience and qualifications.