Plays a crucial role in building and managing default customer contact strategy plans for multiple channels in each of the Collectius Country Operations
Works with management to implement digital collections strategies and ensures all work is performed in compliance with local policies collections regulations
Analyzes and optimizes contact channel performance, including outbound dialer campaigns and customer alerts via text and email
Monitors in real-time campaigns, dialer agents, calling list penetration, and statistics to ensure agents are fully utilized, and dialing plans are executed successfully
Qualifications required: Bachelor’s Degree, 5 to 10 years of operations experience in the financial services industry
A pdf of a covering letter.
A pdf of your resume with your past experience and qualifications.