Plays a crucial role in building and managing default customer contact strategy plans for multiple channels in each of the Collectius Country Operations

Works with management to implement digital collections strategies and ensures all work is performed in compliance with local policies collections regulations

Analyzes and optimizes contact channel performance, including outbound dialer campaigns and customer alerts via text and email

Monitors in real-time campaigns, dialer agents, calling list penetration, and statistics to ensure agents are fully utilized, and dialing plans are executed successfully

Qualifications required: Bachelor’s Degree, 5 to 10 years of operations experience in the financial services industry